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Why would my BT8600 phone allow some people to leave messages but not others?

My phone is set up with VIP lists for close family and friends and a blocked list for Spam callers which is added to as new ones call. The problem that has arisen is that 'allowed' contacts can ring and are answered when I'm at home but when I'm not and they try to leave a message it doesn't record it. However when somebody not on the list rings, when it isn't answered they leave a message and it records correctly. The answer/record flag is on or the non VIP contacts wouldn't be able to leave messages. Many thanks for any help.


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