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Millielucy
Beginner
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Message 1 of 5

Youview box installed today

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I hope someone can help me. Engineer installed my Youview box this morning and now my phone does not ring in oncoming calls.  Call comes through alright but phone (I have two phones) do not ring? Any help would be appreciated.
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4 REPLIES
Distinguished Guru
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Message 2 of 5

Re: Youview box installed today

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The engineer should not have touched any of your phone line installation. He would have plugged a network cable into the youview box and the other end into your homehub.
Can you plug a known working corded phone into the test point of your main telephone socket and test functionality?
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Moderator
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Message 3 of 5

Re: Youview box installed today

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@Millielucy If you need any help getting this sorted please use the 'click here to contact the mods' link in my forum profile to send in your details. You can find the link by clicking on my username.

Thanks

Neil

Community ModeratorNeilO
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Millielucy
Beginner
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Message 4 of 5

Re: Youview box installed today

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Thank you both for your help.  Later on in the day one phone started to ring and the next day both phones rang.

Just incase I tried again this morning and still ringing.  I do not know why this happened but it is working now so all okay.

Thank again.

Moderator
Moderator
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Message 5 of 5

Re: Youview box installed today

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@Millielucy that's strange but I'm glad it's sorted for you now.  If you need any further help post back. 

Community ModeratorNeilO
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