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Newbie
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Message 1 of 3

account being closed

I recieved an email today to tell me my account was being closed (apparently I requested this; I didn't).

My phone is already dead and I expect the internet will soon follow. What can I do?

Thanks

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Expert
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Message 2 of 3

Re: account being closed

Contact BT ASAP, ring 0800 800 150 and ask what's closed the account, anyone on the forum can only guess.

It's either non-payment or someone has done a working line takeover, if it was a takeover you would of had several warnings though, you get a text, email, automated call and letter informing you someone wants to takeover and BT can stop them if you get in touch.

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Newbie
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Message 3 of 3

Re: account being closed

Thanks for the answer. This email was the first I've heard from them about it and I always make sure to pay my bill.
I'll contact them right away.
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