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jonew
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Message 1 of 8

bt disconnected all phone lines

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When I had infinity installed a yr ago the engineer moved my master n disconnected all other working sockets in my house, I didn't use them up until now,im working from home... he cut the wires in the socket... I need an upstairs socket working so I can move modem etc as wireless is unstable.. bt want to charge me £205..
Is this something I can do myself??
Why did he cut my wires in the first place??
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Distinguished Sage
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Message 2 of 8

Re: bt disconnected all phone lines

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You can install your own extension sockets but you cannot move the master socket yourself

They possibly disconnected the old extensions because they were affecting your infinity and its speed some old wiring can do this
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Distinguished Guru
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Message 3 of 8

Re: bt disconnected all phone lines

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Hi

Even if the extension sockets were working the openreach modem will only work in the main infinity socket, it is not possible to plug the modem in an extension socket.

There are various options to overcome this.

1. Connect wireless to the hub.

2. Move the Hub to where you want it and use powerline adaptors to connect it to the openreach modem.

3. Same as 2 but use a data extension kit or a long ethernet cable.

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jonew
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Message 4 of 8

Re: bt disconnected all phone lines

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Thanks for the replies...
So even if I get the socket upstairs working n install an iplate the modem still won't work??
I have a 20m ethernet cable I was going to run outside the house to inside but wondered if it would affect speed??
I have had problems with the hh4 wireless channels so went back to hh3, I just don't want any stability issues working wireless...
Again thanks.
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Distinguished Guru
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Message 5 of 8

Re: bt disconnected all phone lines

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Hi

The I Plate can only go on the main socket, only openreach can move this (£99+) Have you looked into the powerline adaptor solution?

Have you also tried connecting wireless upstairs?

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Reed_Richards
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Message 6 of 8

Re: bt disconnected all phone lines

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@jonew wrote:

I have a 20m ethernet cable I was going to run outside the house to inside but wondered if it would affect speed??


It shouldn't.  Ethernet is designed to work happily with long cable lengths. 

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jonew
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Message 7 of 8

Re: bt disconnected all phone lines

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Tbh ive never seen/heard of the powerline adapters there not expensive according to pc world... but how do they work exactly? ? Are they ps3/xbox compatible too??
Wireless is ok on my phone upstairs but laptop is so so hence why I'd prefer a wired connection
Thanks
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Distinguished Sage
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Message 8 of 8

Re: bt disconnected all phone lines

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power line provide a connection using the household mains wiring and they are compatible with all devices that use an ethernet connection

as to using an Ethernet cable any thing up to a 100 metres will have no effect on the connection speed