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siming
Beginner
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Message 1 of 4

bt premium trio, answerphone takes calls but doesnt turn off after

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help, new bt premium trio phones. answerphone answers calls ok but wont turn off after caller hangs up. answerphone runs untill times out. locking up phone until then. have reset phones & base unit but no lick . any ideas ? 

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Andy005
Aspiring Expert
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Message 2 of 4

Re: bt premium trio, answerphone takes calls but doesnt turn off after

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Hi @siming 

If you've reset the base and handsets then I think they're faulty and need returning. It's worth trying BT's Product Helpline though, if you've bought them from the BT Shop then you will have to go through the helpline anyway before they allow you to return them.

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siming
Beginner
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Message 3 of 4

Re: bt premium trio, answerphone takes calls but doesnt turn off after

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thanks Andy, I thought I might have to. just hoping for a simple answer !
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Moderator
Moderator
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Message 4 of 4

Re: bt premium trio, answerphone takes calls but doesnt turn off after

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Hi @siming,

Sorry to hear that your BT Premium phone may be faulty. 

Here is the contact information for our Product Help Desk who will be able to help you out.

0800 145 6789

Monday to Friday 9.00am to 5.30pm, Saturday 9am to 2pm

 

Matt

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