help, new bt premium trio phones. answerphone answers calls ok but wont turn off after caller hangs up. answerphone runs untill times out. locking up phone until then. have reset phones & base unit but no lick . any ideas ?
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If you've reset the base and handsets then I think they're faulty and need returning. It's worth trying BT's Product Helpline though, if you've bought them from the BT Shop then you will have to go through the helpline anyway before they allow you to return them.
Sorry to hear that your BT Premium phone may be faulty.
Here is the contact information for our Product Help Desk who will be able to help you out.
0800 145 6789
Monday to Friday 9.00am to 5.30pm, Saturday 9am to 2pm