Where our BT phone line enters our house is under a very damp upstairs window. Every couple of years for the 20 years we have lived at the property, we have to report a fault and an engineer would come and replace the damp parts in the little connection box. Over recent times we have been charged the fee for this. The master socket is further down the cable at the bottom of the stairs and is usually OK.
Can we change where the phone line enters the house? The phone line is useless for phonecalls and is affecting our broadband speed and connectivity. The only other option is to scrap the line rental and get mobile broadband or one that doesn't require a phone line. Why do the engineers never fix the problem long term? We want to change to fibre optic, but the phone line will cause the same problems with this. If we cancelled the phone line and then ordered a new bundle, would we actually get a new phone line into the house, or would they simply reconnect the old, damp one?
Thanks for your help
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You would have to pay to have the line relocated, however I am surprised that the last technician to visit, did not simply remove the box, and crimp the connections together.
I am assuming that as it comes in upstairs, you are fed from a pole?
Hi yes we are fed from a pole and we are a BT line rental and phone customer. As we only paid out the £110 before Christmas and the fault is worse than ever, is there anything we can do? It's so frustrating that it's so expensive to keep getting it fixed - we're very distressed about it as it's been ongoing for years. We've started making all phone calls from our mobiles but appear to need the line for broadband.
As this is a repeat fault, then some special help may be worthwhile to finally fix the issue.
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An engineer called in and moved the connection box - our phone line is now nice and quiet!