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babs2961
Aspiring Contributor
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Message 1 of 3

crackling line, unable to use phone, case closed twice , still a problem.

my mums phone is constantly crackling, broadband not working. Bt chat, fault found on the line. promised fixed by this wed. Had an email yesterday eve to say it had been fixd. Phoned mum to tell her but couldn't get through as the phone line still too crackly, no BB. Raised another  fault, same thing has happened without any problems being resloved. 

6 months ago she had the same issues which took 4 engineers and over 10 weeks to resolve....despite them being chanrged for full service....help please.

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2 REPLIES 2
Distinguished Sage
Distinguished Sage
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Message 2 of 3

Re: crackling line, unable to use phone, case closed twice , still a problem.

I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.

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Moderator
Moderator
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Message 3 of 3

Re: crackling line, unable to use phone, case closed twice , still a problem.

Hi @babs2961

Sorry to hear that the fault with your mothers line hasn't been fixed.

I can help get this investigated, please send us in the details using the contact the mods link in my profile.

Thanks

Stuart

Community ModeratorStuartH
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