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Psergeant
Aspiring Contributor
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Message 1 of 13

edit MyBT profile contact number

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How do I edit the phone number in my profile? Under settings, profile,  edit personal details I can change my name, DOB but can see no option to change my contact phone number. Help please!

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Distinguished Guru
Distinguished Guru
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Message 2 of 13

Re: edit MyBT profile contact number

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In Settings > Profile, scroll down to Marketing preferences. Then click Edit marketing preferences (bottom right).

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Psergeant
Aspiring Contributor
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Message 3 of 13

Re: edit MyBT profile contact number

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Thanks but not seeing any marketing  Preferences option.

have personal details, BT ID details, recovery details, security Q&A and Useful links.

 

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Distinguished Guru
Distinguished Guru
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Message 4 of 13

Re: edit MyBT profile contact number

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Strange. I see two extra items tucked in between your last two:

 

Capture.JPG

 

I'll ask the forum moderators (BT staff) if they can throw any light on this.

 

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Moderator
Moderator
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Message 5 of 13

Re: edit MyBT profile contact number

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Hi @Psergeant welcome to the community and thanks for posting, you can update your mobile contact number in the recovery section on MyBT and this will be used to help access your MyBT account should you have password problems. 

If you need to update the contact number that BT uses to contact you about your services you will need to get in touch and pass some security validation checks. The easiest way to do this would be through the billing team live chat facility on this link.

Community ModeratorNeilO
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Psergeant
Aspiring Contributor
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Message 6 of 13

Re: edit MyBT profile contact number

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Marketing  Preferences option not available see screen shot below. Have tried live chat before coming on here they directed me to track your order. Seems  bizarre to me that I can change my password,DOB and name but to update my phone number (the most likely think to change) I need to be taken through security! What’s the reason for this please? 

 

6E423A5A-757D-4044-9BF9-2E557EA8D074.png

 

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Distinguished Guru
Distinguished Guru
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Message 7 of 13

Re: edit MyBT profile contact number

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Another question is why do the options differ between customers?

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Distinguished Sage
Distinguished Sage
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Message 8 of 13

Re: edit MyBT profile contact number

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I have the same options as the OP, no marketing prefs or 'more about you' drop downs.

Wonder if it is whether you have recovery details set or not.

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Moderator
Moderator
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Message 9 of 13

Re: edit MyBT profile contact number

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@Psergeant I've sent you a Private Message with details on how you can get in contact with the mod team.  If you send over your details we'll be happy to get your contact information updated.

Community ModeratorNeilO
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Psergeant
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Message 10 of 13

Re: edit MyBT profile contact number

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I have recovery details set but makes no difference.

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