cancel
Showing results for 
Search instead for 
Did you mean: 
jac57
Newbie
855 Views
Message 1 of 7

elderly relative with emergency car button- fault on line

Go to solution

My 90 yr old mother has a CareCall emergency button and has a fault on her phone line - I have reported it via BT automated

service, and was informed it could be 3 days !

Her Call button will not work during this time and she lives alone and cannot use my mobile phone - is there anything I

can do????

 

0 Ratings
6 REPLIES 6
Distinguished Sage
Distinguished Sage
843 Views
Message 2 of 7

Re: elderly relative with emergency car button- fault on line

Go to solution

Unless she is registered as a high priority customer, three days is the normal repair time. It could be less than that, depending on where the fault is.

 

0 Ratings
jac57
Newbie
840 Views
Message 3 of 7

Re: elderly relative with emergency car button- fault on line

Go to solution

Thanks - I have just called the auto service again thay say an engineer will respond to the fault on the 19/1/12-

this is longer than 3 days!

0 Ratings
Highlighted
Distinguished Guru
834 Views
Message 4 of 7

Re: elderly relative with emergency car button- fault on line

Go to solution

@jac57 wrote:

Thanks - I have just called the auto service again thay say an engineer will respond to the fault on the 19/1/12-

this is longer than 3 days!


Unfortunatly the 3 days mentioned are 3 working days. Weekends not included.

toekneem

(EASBF)

0 Ratings
plainview
Recognised Expert
830 Views
Message 5 of 7

Re: elderly relative with emergency car button- fault on line

Go to solution

Phone the faults helpdesk on 0800 800 151, explain the situation and ask if they will raise a Welfare with Openreach.

 

Also ask the advisor to post you or your nan a free priority repair leaflet for future reference.

Distinguished Sage
Distinguished Sage
829 Views
Message 6 of 7

Re: elderly relative with emergency car button- fault on line

Go to solution

There is a document here which explains the priority care service.

 

http://www.bt.com/includingyou/assets/downloads/FreePriorityFaultRepair.pdf

jac57
Newbie
821 Views
Message 7 of 7

Re: elderly relative with emergency car button- fault on line

Go to solution

Many thanks - contacted the number, spoke to an advisor who raised the Welfare issue and it should be back on by

Monday night (16th). 

0 Ratings