My 90 yr old mother has a CareCall emergency button and has a fault on her phone line - I have reported it via BT automated
service, and was informed it could be 3 days !
Her Call button will not work during this time and she lives alone and cannot use my mobile phone - is there anything I
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Unless she is registered as a high priority customer, three days is the normal repair time. It could be less than that, depending on where the fault is.
Thanks - I have just called the auto service again thay say an engineer will respond to the fault on the 19/1/12-
this is longer than 3 days!
Phone the faults helpdesk on 0800 800 151, explain the situation and ask if they will raise a Welfare with Openreach.
Also ask the advisor to post you or your nan a free priority repair leaflet for future reference.
Many thanks - contacted the number, spoke to an advisor who raised the Welfare issue and it should be back on by
Monday night (16th).