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kblackburn
Newbie
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Message 1 of 4

incomming calls not ringing

I don't know if anyone can help, I have been trying to get a fault sorted for my 80 year old aunty.

 

she can make out going calls, but when you ring her number, the phone in the house,gives one very short, very quite ring and unless you are stood by the phone, it's impossible to hear.

I have been to her house ,( 60 miles from my home ) with one of my phones to check if the fault was with her equipment, sorry to say the fault is there with mine aswell.

I rang the faults line on sunday, they were no help at all, because they were asking me to test from the main socket, this unfortunatly can not been done, as the phone line was installed in the 1970's and bt didn't use the master socket system then, but unfortunatly India can not grasp this at all, i have rang them again and again, finally told on tuesday the fault is in the exchange and would be sorted within 24hrs, 72hrs later still not sorted, what do you have to do to get a result with these people.

 

kevin

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Distinguished Guru
Distinguished Guru
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Message 2 of 4

Re: incomming calls not ringing

This is a customer to customer forum. It is monitored by BT moderators but they cannot respond to every post. As you have been unable to sort this out yourself, try contacting them here: Contact BT Forum Mods. They may take up to 3 days to respond as they are very busy.

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Distinguished Sage
Distinguished Sage
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Message 3 of 4

Re: incomming calls not ringing

Try Live Chat

That is the preferred and quickest way to contact BT.

They should be able to tell you what is going on.

 

 

 

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plainview
Recognised Expert
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Message 4 of 4

Re: incomming calls not ringing

It will more than likely be a Rectified Loop fault on the line, your aunt will have a master socket, it will just be the old LJU and not an NTE5a. If you have tested an alternative working phone like you said and its still faulty then you will need to get an engineer out from Openreach to fix it.

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