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jstream
Beginner
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Message 1 of 6

new phone line installation very long (months) delay

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hi,

 

One of our clients ordered "BT phone line and broadband" about 6 month ago.

however, the installation hasn't been done at all, yet.

 

They sorted out wayleave issue a good 3 months ago.

But, still no sign of installation....

 

On top of it, everytime, they made an inquiry to BT,

 

BT local business said, it had been passed on to BT Openreach.

When they called BT Openreach, they just passed around their call, and then, eventually, the line was cut-off.

It's been like this for 2-3 months.

 

It would be great if somebody could tell us what the best way to sort out this problem is ?

This is a real nightmare for the business.

(Their shop is right next to Selfridges in bond street in London.)

 

 

thanks.

 

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Distinguished Sage
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Message 2 of 6

Re: new phone line installation very long (months) delay

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Welcome to the BT Residential forum

As you are a business user, please could you post on the BT Business forum at http://business.forums.bt.com/

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jstream
Beginner
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Message 3 of 6

Re: new phone line installation very long (months) delay

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hi,

 

Thank you for your advice.

 

The reason I posted here is, "business.forums.bt.com" doesn't look active, any more.

 

It would be great, if you could give us an idea where to seek help, in regartds to the issue ?

 

thanks.

 

 

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Distinguished Sage
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Message 4 of 6

Re: new phone line installation very long (months) delay

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The Business forum is still active and they are the only people that can help you no one here has access to business services
Distinguished Sage
Distinguished Sage
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Message 5 of 6

Re: new phone line installation very long (months) delay

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try using the contact us linlk from business forum http://btbusiness.custhelp.com/app/contact



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jstream
Beginner
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Message 6 of 6

Re: new phone line installation very long (months) delay

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Thank you for your advice.

I had a chat from contact, and was given a tel number for the relevant team.
I rang the number this morning, and a representative started an investigation on this matter.

Hoping, this will resolve our months-long-nightmare.

Thanks a lot !
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