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Beginner
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Message 1 of 5

new phone number after moving house

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I'll move house mid December and have ordered/booked a new router & broadband installation.

However I still haven't received my new landline phone number. Will I only receive it when the broadband is set up?
How can I inform people of the change of address without a new phone number?

I tried to ring BT helpline all day long - no way to get through to them. Very annoying!

 

Any help is very much appreciated.

 

 

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Recognised Expert
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Message 2 of 5

Re: new phone number after moving house

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Are you an existing BT customer?

Do you have access to MyBT? 

The information maybe in there under orders.

 

Kind Regards
CJT80
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Beginner
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Message 3 of 5

Re: new phone number after moving house

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Yes, I'm a BT customer and I had a look in My BT/ orders.  But no luck - it doesn't give the new number.

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Guru
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Message 4 of 5

Re: new phone number after moving house

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You'll be sent the reserved number a few days before activation, It will come with a warning that it might still change, so not to get an stationary printed or give it out just yet, once activated you'll retain that number.

Beginner
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Message 5 of 5

Re: new phone number after moving house

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Thanks a lot Richie, that clarifies it for me.
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