cancel
Showing results for 
Search instead for 
Did you mean: 
Distinguished Sage
Distinguished Sage
6,894 Views
Message 11 of 17

Re: no dial tone but works OK on the test socket

Go to solution

I would get a new faceplate. You may as well replace it with a filtered ADSL faceplate which will avoid the need for microfilters. See this website.

Improve your ADSL broadband connection speed

 

The section  -  Installing an adsl filtered NTE5 Faceplate

-----------------------------------------------------------------------------------

Forumhelp (Private website) Lots of additional information and help.
You will need to be connected to your home BT Broadband connection to view it, or any links to it that I post on this forum.

0 Ratings
tonymac
Aspiring Contributor
6,892 Views
Message 12 of 17

Re: no dial tone but works OK on the test socket "Keith"

Go to solution

many thanks for the prompt reply, John, much appreciated.

 

What does Devon Dave and Keith think on this one? I ask becuase these two gentlemen have been involved from the start of my post and I would value there judgemnet as well.

0 Ratings
Distinguished Sage
Distinguished Sage
6,890 Views
Message 13 of 17

Re: no dial tone but works OK on the test socket "Keith"

Go to solution

I have just posted my suggestion....

-----------------------------------------------------------------------------------

Forumhelp (Private website) Lots of additional information and help.
You will need to be connected to your home BT Broadband connection to view it, or any links to it that I post on this forum.

0 Ratings
tonymac
Aspiring Contributor
6,865 Views
Message 14 of 17

Re: no dial tone but works OK on the test socket "Keith"

Go to solution

ok gents.

 

Have ordered a replacement faceplate and a cheap plastic insertion tool.

 

Wil let you know how I get on.

 

Thanks again for the advice

0 Ratings
Distinguished Sage
Distinguished Sage
6,862 Views
Message 15 of 17

Re: no dial tone but works OK on the test socket "Keith"

Go to solution
please keep us posted

john46 | BT.com Help Site | BT Service Status
Someone Solved Your Question?
Please let other members know by clicking on ’Mark as Accepted Solution’
Try a Search
See if someone in the community had the same problem and how they got it resolved.
Highlighted
Distinguished Guru
6,854 Views
Message 16 of 17

Re: no dial tone but works OK on the test socket

Go to solution
Sorry, been away on business. If there are no wires connected to the faceplate it does sound like the faceplate is indeed faulty.
(If I have helped you in any way please click the thumbs up. Thank You)
If I have solved your Issue please click the "Mark as accepted solution" button.
tonymac
Aspiring Contributor
6,812 Views
Message 17 of 17

Re: no dial tone but works OK on the test socket

Go to solution

Hi folks,

 

managed to get a new faceplate and a £1:50 plastic tool on Saturday.

took the old one off today and wired it back up  and....

 

all tickety-boo and working again!!!!!!!!!!!!!!

 

BB via the Homehub ok and all extensions working as well.

 

about £!2:00 all in inc p&P with the insert tool.

 

Only three wires to put back in, and as I made a note of them and where they went into 2,3 ad 5, ( and took a photo just in case:-)), it was pretty easy.

 

So much cheaper than calling BT out or getting another spark out.

 

Many, many thanks for all the advice and also your patience.

 

I hope many others follow this post through and have the same success as I have with your help.

 

Slan

0 Ratings