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chichi
Newbie
278 Views
Message 1 of 6

phone socket box broken.

My phone stopped working. I replaced it with a brand new telephone but it still isnt working. The problem is therefore from the bt socket box.

How do I get this fixed please?

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5 REPLIES 5
gspearson
Expert
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Message 2 of 6

Re: phone socket box broken.

It could be anything - (from another, phone 150 and report it.

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Distinguished Sage
Distinguished Sage
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Message 3 of 6

Re: phone socket box broken.


@chichi wrote:

My phone stopped working. I replaced it with a brand new telephone but it still isnt working. The problem is therefore from the bt socket box.

How do I get this fixed please?


You can ring 0800 800 151 from another phone, or a mobile, assuming you are a BT Retail customer.

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gspearson
Expert
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Message 4 of 6

Re: phone socket box broken.

Apologies - it should be 151 or as @Keith_Beddoe has it. I commented too early in the morning!

 

Geoff

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Moderator
Moderator
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Message 5 of 6

Re: phone socket box broken.

Hi @chichi can you try connecting your phone to the test socket by removing the faceplate to see if that works?

test socket.jpg

Community ModeratorNeilO
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Message 6 of 6

Re: phone socket box broken.

Yeah, it must be the socket because the entire U.K. Communications Network consists of just that one little white box on the wall.
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