Re: phone socket box broken.

chichi · ‎07-01-2019

My phone stopped working. I replaced it with a brand new telephone but it still isnt working. The problem is therefore from the bt socket box.

How do I get this fixed please?

gspearson · ‎07-01-2019

It could be anything - (from another, phone 150 and report it.

Keith_Beddoe · ‎07-01-2019

@chichi wrote:

My phone stopped working. I replaced it with a brand new telephone but it still isnt working. The problem is therefore from the bt socket box.

How do I get this fixed please?

You can ring 0800 800 151 from another phone, or a mobile, assuming you are a BT Retail customer.

gspearson · ‎07-01-2019

Apologies - it should be 151 or as @Keith_Beddoe has it. I commented too early in the morning!

Geoff

NeilO · ‎07-01-2019

Hi @chichi can you try connecting your phone to the test socket by removing the faceplate to see if that works?

test socket.jpg

	Community Moderator	NeilO
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Starwire2000 · ‎07-01-2019

Yeah, it must be the socket because the entire U.K. Communications Network consists of just that one little white box on the wall.