can someone help
I was told that there is a problem with the line socket (BT main socket) and at the moment the phone line is running from the Test Socket inside the box.
WHere can I get a new line socket from
Do you have BT Broadband, or just a normal phone line?
You have to buy the whole master socket, and just use the faceplate.
For normal one
we have a phone line and broadband with a BT home hub.
The line socket is the one with the face plate split in half when you remove the two screws you get to the test socket on the right hand side,
If you can plug the home hub into the place where the master socket is, then the second link I gave is the one you want.
You plug the phone into the phone socket, and the hub into the ADSL socket, no microfilters are needed.
Any extensions are connected to the back of the faceplate.
More info here http://www.kitz.co.uk/adsl/btsockets.htm
See NTE5 A Faceplate
ADSL splitter faceplate for
if you use a filtered faceplate then just remember that your broadband will only work in this socket and will not work in any extension sockets
thanks for your replies
looking at the descriptions i need the NTE5A master socket
i will get one from amazon as suggested
It seems a bit of a waste, when you only need the faceplate. There must be loads of people with spare faceplates, who have changed theirs for a filtered one. You will not be able to change the back part of the NTE, as that is the property of Openreach.
Its a bit strange that your original faceplate was deemed faulty, unless its physically broken, as there is nothing inside them.
Are you sure the diagnostic was correct?
Are you sure that its not your extension wiring causing the problem? Changing the faceplate is not going to fix that.
Plugging into the test socket disconnects the extension wiring.
right, when i plug the filter and phone line into the face plate the phone light on the hub flashes amber and the phone is not working.
Plug the filter into the test socket and everything is ok
any help please