Just come off the phone from an asian possibly Indian man who announced that he was from BT and that they are aware that there are unauthorised users on my internet account. They had managed to repair 80% of the problem but required my help to finish the job. I told them i was unaware of any problems and that if they were i wouldn't be getting a cold call from BT. They had me go into Windows and check my user name. I stopped at the point that they wanted me to type in ANYDESK.COM. As i was about to put the phone down they said that they would suspend my internet account.