still waiting after two weeks for my landline/broadband to be reconnected.
my experience has been that BT's customer service and interface with Openreach is as disconnected as my landline.
Despite numerous and convincing, almoat daily assurances of next day fixes - tomorrow never comes! I have little confidence that the fault will be fixed tomorrow (Tuesday) as promised, yet again.
Solved! Go to Solution.
Hi @exasperated1 Sorry to hear that there has been a long delay in fixing the fault the with your services.
You have mentioned that you were told it would be fixed tomorrow and hopefully this will happen. If you send us over your details we won't be able to check this for you by tomorrow but if the fault is not fixed we will be happy to step in and help you. You can contact us by clicking on my user name and selecting contact the mods.
Success! - finally reconnected at 4.45pm this evening, The engineers couldn't source a platform but decide he to use a ladder instead - job done in 30 minutes. Very helpful guys.
Patrick at BT is clearly the goto man with influence - he really got things moving quickly, so thank you Patrick.
Thank you for posting back and for taking my call today. I'm really happy to hear that the engineer has been able to repair your service. Please once again accept my apology for the delay as I know the repair took a lot longer than expected.