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donmaico
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Message 1 of 7

unable to set pin number on BT 8610

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I recently bought a trio set but when I go to Call control it asks me to set up an Access  pin number. I press ok, then "set pin" which i do( 4 digit), then press ok but where it says "Confirm new pin" there is nothing on the screen that will let that happen , just "back" to the bottom right hand  side. I have tried various buttons and nothing happens. Is the phone faulty?

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Message 2 of 7

Re: unable to set pin number on BT 8610

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Hi @donmaico 

What happens when you confirm the PIN by keying it in and then pressing the OK key?

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donmaico
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Message 3 of 7

Re: unable to set pin number on BT 8610

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it says "Confirm new pin" but there is no way i can do that, no option or button i can press other than back

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Message 4 of 7

Re: unable to set pin number on BT 8610

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Hi @donmaico   

So the number buttons don’t work? You may need to call the product help desk. You will find the contact details on the BT8610 product page.

http://bt.custhelp.com/app/answers/detail/a_id/55305/~/bt8610-advanced-call-blocker

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Message 5 of 7

Re: unable to set pin number on BT 8610

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Hi @donmaico   So I am understanding you. You have created a four number PIN, (e.g. 1234). The screen then says “Confirm new PIN”, so you key in 1234 (obviously key in the actual PIN) and then OK and nothing happens.

donmaico
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Message 6 of 7

Re: unable to set pin number on BT 8610

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I assume there should be an "OK" showing on the bottom left hand side of the screen  opposite "back" but there isn't

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donmaico
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Message 7 of 7

Re: unable to set pin number on BT 8610

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sorry yes i didn't re key the pin . Just assumed i would need to press "OK" .Many thanks for that

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