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tojo3
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Message 1 of 11

very quiet voices on phone

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Over the past two weeks, when I receive a call on my BT phone, the voice at the other end has become very quiet and I have to use loudspeaker.  This is a problem because it is not clear & I have a hearing problem.  I've only had the phone about 19 months - any ideas please

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Keith_Beddoe
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Message 2 of 11

Re: very quiet voices on phone

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@tojo3 

Which phone is it, and who provides your phone service?

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tojo3
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Message 3 of 11

Re: very quiet voices on phone

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Hi Keith, it's a BT landline
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Keith_Beddoe
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Message 4 of 11

Re: very quiet voices on phone

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@tojo3 wrote:
Hi Keith, it's a BT landline

Which BT branded phone is giving the problem?

Have you tried a different phone?

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tojo3
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Message 5 of 11

Re: very quiet voices on phone

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Hi Keith, yes and the sound was OK - I've also reset the handset and it's slightly better but not up to full volume

Thank you for taking an interest 

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tojo3
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Message 6 of 11

Re: very quiet voices on phone

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Hi I didn't tell you the model which is 4600

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Les-Gibson
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Message 7 of 11

Re: very quiet voices on phone

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Could the handset volume have been accidentally disturbed? try turning it up during a call

Do you wear a hearing aid or could your hearing be deteriorating? 

BT4600.jpg

♪♪I don't work for BT, I offer my time and help for free. If you'd like to leave a kudo, you may do so by clicking the rating button below.♪♪ 😄
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Keith_Beddoe
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Message 8 of 11

Re: very quiet voices on phone

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@tojo3 wrote:

Hi I didn't tell you the model which is 4600


There is a known issue with this  phone, where the sound is slowly lost on the earpiece, but if you select the loudspeaker option, then its fine. This has been reported before, but it always seems  happen outside of the guarantee period.

I have three of those handsets, and one of the developed this fault after about two years, so I just use it on the speaker option.

I assume you only have one handset, if so, is it still under guarantee?

Also check the suggestion by @Les-Gibson 

tojo3
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Message 9 of 11

Re: very quiet voices on phone

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Hi Keith, what you've said fits exactly my situation - we've had the phones (2) about 19months  so no valid guarantee.  We've been using the loudspeaker but as I have hearing aids the sound loses clarity.  But I think I'll just replace it  with another make.

Many thanks for your help & interest

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Keith_Beddoe
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Message 10 of 11

Re: very quiet voices on phone

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@tojo3 wrote:

Hi Keith, what you've said fits exactly my situation - we've had the phones (2) about 19months  so no valid guarantee.  We've been using the loudspeaker but as I have hearing aids the sound loses clarity.  But I think I'll just replace it  with another make.

Many thanks for your help & interest


If its just one phone affected, then you can buy a replacement for £25.99 from Discomm. I would be surprised if both phones are affected.

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