Hi==, Followed the Bt HELP VIDEO FOR SELF TESTING PHONE LINE USING TEST SOCKET ONLY TO FIND NO WIRES CONNECTED ON 5-3-2 IDC CONTACT POINTS, A AND B POSTS ARE A= WHITE/BLUE, B=BLUE/WHITE, BROADBAND IS FINE, FOUR WIRES FOUND LOOSE ARE, WHITE/ ORANGE, ORANGE/WHITE, GREEN/WHITE, WHITE/GREEN, ANY HELP TO WHICH THESE FOUR ARE PLACED ON 5-3-2 MUCH APPRECIATED, FEELING AS THOUGH I SHOULD NOT HAVE TRIED SELF FAULT FINDING AS VIDEO SUGGESTS.
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Those wires are not needed and are spare. Do not connect anywhere.
PS Your caps lock key appears to be stuck.
Message found to be very usefull , Had external wire coming into property checked, found to be at fault, fault promply corrected by BT, Many thanks. CNB.