Showing results for 
Search instead for 
Do you mean 
Reply
Newbie
Posts: 3
Registered: ‎13-02-2011
0

Why can't BT find my postcode

I  live in sight of a BT tower which includes the exchange and within a few hundred yards is a BT  huge datacentre. But when I try to find out if I can get Infinity in the future BT blithly announces they cant find the postcode so thry wont be  installing fibre in the future.

 

How do I get BT to recognise a postcode - after all everyone else can find it.

 

All I can get is a speed of less than 2Mb.

Distinguished Sage
Posts: 51,228
Registered: ‎21-06-2010

Re: Why can't BT find my postcode

Try entering you bt phone number in to the checker it will be more accurate as well as to possible infinity speed if available for your line

john46 | BT.com Help Site | BT Service Status
Someone Solved Your Question?
Please let other members know by clicking on ’Mark as Accepted Solution’
Try a Search
See if someone in the community had the same problem and how they got it resolved.
Newbie
Posts: 3
Registered: ‎13-02-2011
0

Re: Why can't BT find my postcode

I dont have a  BT landline. So I have to use the Postcode and no postcodes for the 500 odd flats in this area show up in the BT database. I have phone but its not with BT.

 

I would be happy to move to BT if they could supply a better service

Distinguished Sage
Posts: 51,228
Registered: ‎21-06-2010

Re: Why can't BT find my postcode

Who is your phone with ?

john46 | BT.com Help Site | BT Service Status
Someone Solved Your Question?
Please let other members know by clicking on ’Mark as Accepted Solution’
Try a Search
See if someone in the community had the same problem and how they got it resolved.
Newbie
Posts: 3
Registered: ‎13-02-2011
0

Re: Why can't BT find my postcode

It;s with the Post Office who use BTWholesale.

 

However, I hear that BT use post codes as a guide to installing fibre and now nearly everyone around has been connected. The building i am in has its own postcode and its own green box but BT dont know the  postcode!