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Beginner
Posts: 2
Registered: ‎24-01-2013
0

authentication problem Google Nexus 7

I have a Google Nexus 7 which I have added to my homehub 3 back in December. All good, has been connecting everyday with no problems  until yesterday when I got 'Authentication problem' appear and it switches to use BTFON or BT Open Zone. I have tried rebooting the router, forgetting the network on the Nexus and then rejoining it but neither has worked. Please help. Hoping you can help. Thanks in advance.

Distinguished Sage
Posts: 16,466
Registered: ‎10-12-2012
0

Re: authentication problem Google Nexus 7

Try this: Go to Settings >Wifi and click on your network. Click to forget it. Rescan and click on your network. Enter your information as you normally would, but click advanced before confirming and go down to IP Address. Change from DHCP to Static. Go to IP Address and change it to something like 192.168.1.77 for example. Just confirm and hopefully its rectified.

Beginner
Posts: 2
Registered: ‎24-01-2013
0

Re: authentication problem Google Nexus 7

do I need to find out the static ip address on the router and enter that or are you saying to enter any random ip addreess in the correct format? 

Distinguished Sage
Posts: 16,466
Registered: ‎10-12-2012

Re: authentication problem Google Nexus 7

If you can find out a free static address use that but the one I posted should work unless it is being used by something at present.

 

A similar problem is at this post http://community.bt.com/t5/Other-BB-Queries/New-Samsung-10-1-not-connecting-to-home-hub/td-p/755560 and he sorted it with resetting device and router.

Newbie
Posts: 1
Registered: ‎28-11-2013
0

Re: authentication problem Google Nexus 7

At last! This worked for me with a 2012 Nexus 7. Thanks for the tip Smiley Happy