on 20-12-2011 12h28
I am hoping someone here can help me with this problem,
i have just run a speed test and it is showing my location as being in coventry how ever i live in scotland and when i first signed up to bt broadband i was getting 7+mb speeds but now i am stuggling to get 1.5's.
is there any way to get this sorted please as i am wanting the better speeds back.
hopefully someone can help me please
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on 20-12-2011 12h34
location is not a problem - I live just outside Edinburgh and mine often says location London.
If you are having speed/connection problems then can I suggest you post in the speeed/connection board and if you do please can you post the adsl stats from your router may need to 'show detail' to get all stats (if hub enter 192.168.1.254 in your browser and navigate to adsl or use a-z, if netgear enter 192.168.0.1) and run btspeedtester (MAC users may have problems) http://speedtester.bt.com or http://bt.custhelp.com/app/answers/detail/a_id/935
are you connected directly to the NTE5 master or test socket or to somewhere else? Is the master the only phone socket in your home?
Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal
Someone may then be able to offer help/assistance/suggestions to your problem
on 20-12-2011 12h59
on 20-12-2011 14h11
that would explain low download speed but you really need to find the cause of the profile dropping otherwise it may happen in a very short space of time that you are back on 2mb profile - noise and connection dropping/being reset are the normal reasons