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Aspiring Contributor
Posts: 17
Registered: ‎27-11-2010
0

BT NetProtect Plus Help

I need to unblock a program (Google chrome) that was accidentally blocked.

Unfortunately, when I tried to go on NetProtect Plus, I needed to re-new it so I wasn't able to unblock it.

I tried to uninstall  and re-install Google chrome.

Nothing has worked so far.

 

Thanks. 

Distinguished Guru
Posts: 7,684
Registered: ‎27-01-2010
0

Re: BT NetProtect Plus Help

If you open BTNP, does it say something like subscrption renew?

 

Click on update and allow it to run, hopefully this will cure the renew bit

(may take a while to update - though mine can finish in 5mins)

 

Then if it's working again, click on Web and Email Protection, then select Firewall, selet program permissions, find Google chrome and select it, click edit, change it from blocked to full and click on save.

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Aspiring Contributor
Posts: 17
Registered: ‎27-11-2010
0

Re: BT NetProtect Plus Help

I click on the update and it says 'an error has occurred' 

Distinguished Guru
Posts: 7,684
Registered: ‎27-01-2010
0

Re: BT NetProtect Plus Help

Check to make sure the PC time and date (including year) is correct

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Aspiring Contributor
Posts: 17
Registered: ‎27-11-2010
0

Re: BT NetProtect Plus Help

Yep, all seems correct.

Distinguished Guru
Posts: 7,684
Registered: ‎27-01-2010
0

Re: BT NetProtect Plus Help

Ok

 

It might be worth installing and running Malwarebytes

 

Untick any additional 'add ons' during the installation process

 

You can download it from here - http://www.filehippo.com/download_malwarebytes_anti_malware/

(click the green box)

 

I have it installed, as do many other forum users. Allow it to run, then remove any unwanted 'nasties'

 

Now try clicking update on BTNP, does it now work?

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Aspiring Contributor
Posts: 17
Registered: ‎27-11-2010
0

Re: BT NetProtect Plus Help

Thanks!

Found some adware bar 9 thing, deleted that, turned off my computer and it worked!

I now have Google Chrome for now, but I still cant update NetProtect plus.

But I guess that isn't to important for now and I dont want to make things worse.

 

Thanks,

Charlie

Distinguished Guru
Posts: 7,684
Registered: ‎27-01-2010
0

Re: BT NetProtect Plus Help

That's good to hear

 

Regarding BTNP, it should sort itself out eventually, I wouldn't expect it to display the renewal issue for more than 24hours, but the instructions I gave above should have also worked.....

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Aspiring Contributor
Posts: 17
Registered: ‎27-11-2010
0

Re: BT NetProtect Plus Help

Ok, unfortunately ever since I got Google Chrome back, it will not always load web pages.

I do now need to have NetProtect Plus working again to unblock it.

When I click 'renew' It takes me to the page where it gives me intructions on how to get it to work again but when I follow the intructions, it only works up to number 6.

I ran the Anti Malware again and I got nothing.

Distinguished Guru
Posts: 7,684
Registered: ‎27-01-2010
0

Re: BT NetProtect Plus Help

The installation may of become corrupt....

It might be worth fully removing it and starting again:

    Windows 7/Vista users
        Click Start, Search, type Programs and Features, and click Go.
        Double-click Programs and Features.
        Select BT Netprotect Plus.
        Click Uninstall and follow the steps provided.

    Windows XP users
        Click Start, Settings, Control Panel.
        Double-click Add or Remove Programs.
        Select the McAfee SecurityCenter product.
        Click Remove and follow the steps provided.

Download the removal tool from http://download.mcafee.com/products/licensed/cust_support_patches/MCPR.exe.
        Click Save, and save the file to a folder on your computer.
        Navigate to the folder where the file was saved.
        Ensure that all BT Netprotect Plus windows are closed.
        Double-click MCPR.exe to run the removal tool.

NOTE: Windows Vista users must right-click MCPR.exe and select Run as Administrator.
        
Restart your computer after receiving the message CleanUp Successful.
(It won't be fully removed until the system is restarted).

Then click on this link to read how to install it again:
http://www.bt.com/netprotectplus/download

NOTE: The screens that you should see are shown here - http://bt.custhelp.com/app/answers/detail/a_id/14177


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