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Newbie
charlieamber
Posts: 2
Registered: ‎11-10-2011
0

BT netprotect plus won't open

Hi, new to forum so not sure am posting in right place, so sorry if I am not.

 

I am on my daughters laptop as am trying to sort out a  few problems she has and tried to do a full scan to see if this would help. BT netprotect plus wouldnt open and no matter how I tried still nothing. So re-installed it, which removed old version and installed new version, but still nothing. I have done a scan with windows defender but didnt find anything. So am at a lost of what else I can try.

 

Any help would be great.

 

Thanks

Distinguished Guru
DS
Posts: 7,684
Registered: ‎27-01-2010
0

Re: BT netprotect plus won't open

Hi charlieamber and welcome

 

Sounds like there's something on your daughters laptop that shouldn't be there.

 

For starters, download malwarebytes http://www.filehippo.com/download_malwarebytes_anti_malware/

(link to auto download is top right)

 

When it's finished and no doubt found malware, see if BTNP now works

-+-No longer a forum member-+-
Newbie
charlieamber
Posts: 2
Registered: ‎11-10-2011
0

Re: BT netprotect plus won't open

Thanks for this.

 

Just on way to work so will have to try it later.

 

I have run Ccleaner and like I said windows defender but nothing. I know there is something wrong as when you search in google it take you to some random page then when you back click it takes you to what you are searching for!!! Also she keeps getting lots of pop ups saying need to allow certain program access to net! Will try and post more detailed info later

 

Thanks again