on 26-02-2012 6h54
Thanks for the reply, I just get this when I attempt to login:
"This Connection is Untrusted
You have asked Firefox to connect
securely to register.btinternet.com, but we can't confirm that your connection is secure.
Normally, when you try to connect securely,
sites will present trusted identification to prove that you are
going to the right place. However, this site's identity can't be verified.
If you usually connect to
this site without problems, this error could mean that someone is
trying to impersonate the site, and you shouldn't continue."
I always used get onto my bt mail without issue, and now I am warned not to go there. This makes me think it's hacked, therefore I'd prefer to get rid. My connection is secure.
on 04-03-2013 17h46
on 04-03-2013 20h51
You have my enormous sympathy as this happened to me on Friday afternoon and I was in tears of frustration. I.literally spent hours on this only to be cut off several times when trying to get help from BT.
I am in Mallorca at the moment where I have an old Spanish desktop with Windows. . I have an iPad and iPhone which I bring from the Uk and the Windows had infected the BT Yahoo account on every device. I only realised what had happened because of the huge amount of mail failures I received as soon as I came into the house and the wifi connected to my iPhone.
I contacted (by mistake) thinking they were BT ! A company called Techvech.
Techvech found a hacker in the system of the Windows desktop - he was called Jason haha - I paid £129 by card for them to wipe the system clean and install new security. I had not updated the security on the system as I usually use my Apple which is secure.
I now have sent apologies and warnings to as many of my address book as possible, opened a new gmail account,eventually managed to get through to someone at BT and change the bt password but still need to cancel the account with BT. I can't face another day of phone calls to them so have sent an email!
I hope this helps you as if you have the same type of hacker as me you need to get them out of the system, change password and cancel your email account.
Hopefully some of the people who opened the link will have better security already on their computer. It was partly my fault for not securing the oldSpanish computer and thus allowing access to all my Apple devices.
Good luck and try not to worry as this seems to have happened to a lot of people. One friend received my virus link and then again from someone else on Friday!
I totally agree that BT is totally inept. apple were so helpful but they couldn't do anything about the BT account but at least you can speak to them and they will help you. Each etch were excellent and so it was worth the money.
Ps Have unplugged Spanish computer now!!!
Hi. Welcome to the forums.
You are replying to a 2 year old thread, the one you require is probably this one :-
As for the windows machine infecting the account on the devices, the account isn't on any particular device - and frankly infecting the other devices is impossible.
If you actually had huge amounts of mail failures, are you sure that your account was actually hacked ? When you say huge, do you mean 10s, 100s or 1000s ? If the latter, then this usually indicates that your email address has been used as the "From" address in a spam run - and not any virus infection or hack.
Who are techvech ? - did they login to your computer remotely ? If you paid money to them, you might actually want to consider cancelling the card, as you may have indavertently passed your card details to some nefarious people.
When they said "Jason" was in the system - what did they mean by that ? Either way it's not true. What security did they put on the computer ?
Please don't believe that Apple computers are totally secure, because they are not. There have been some high profile attacks and viruses on Macs in the past year.
How are they getting access to your Apple devices ?
on 06-03-2013 16h42
on 10-03-2013 16h37
My BT Yahoo e-mail was also hacked last weekend and as a result they have access two of my bank accounts and made fraudulent transactions. The e-mail is my main e-mail account, any advice anyone?
on 10-03-2013 16h58
on 11-03-2013 13h47
My BTYahoo Mail account was hacked over the weekend: all my contacts were sent a help demand purporting to come from Manila.
After a wait of some 20 minutes, the helpful online help team were able to help me to detect that a forwarding address was still sending my emails somewhere else. All my contacts have been deleted.
The email is now working, and passwords have been reset twice. However, all my accumulated emails - representing masses of valuable information which I use professionally - have disappeared.
I want these restored: surely BT has backup. However, the 'chatline' help service has now taken to disconnecting the caller when he or she reaches No 1 in the queue.
How do I get my lost emails back?