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Expert
dfenceman
Posts: 1,309
Registered: ‎10-05-2012
0

Problems with BTYahoo Mail

Hi,

 

I have used BTyahoo mail for 3 years and, apart from the odd glitch, have been happy with it.

 

However, over the last few weeks the performance has got progressively worse.

Sometimes it is slow to open and slow to move from sent > inbox >contacts etc.

Emails are slow to open.

Actions that used to only requires a single click nearly always require a double click and sometimes more than one.

 

For the record I have not changed my PC setup in any way, my mouse works perfectly in all other applications and my connection speed is the same as it has been for the last 2 years.  Time of day does not seem to make any difference.

 

Is anyone else having similar problems or know if there is a fix please ?

Best regards,
dfenceman
Beginner
Jfletch
Posts: 4
Registered: ‎22-10-2012
0

Re: Problems with BTYahoo Mail

I have been experiencing, and not for the 1st time, email problems.

 

I am using Outlook 2007 to receive my emails and iphone for when Im out and about.

 

Both have stopped working over the weekend and now Im confused and frustrated.

 

On Outlook,

 

It asks for the password and then tells me its not correct.

I have deleted it from Outlook and re entered the set up data from the help files on BT.com

I have logged in to MY BT and changed the password.

 

I have the same issues on the iphone and completed the same steps.

 

Please could someone enlighten me, I dont want to have to make a lengthy phone call to BT......

 

Thanks in advance for any help coming my way.

Distinguished Guru
pottyperson
Posts: 6,053
Registered: ‎07-07-2010
0

Re: Problems with BTYahoo Mail

@Jfletch  See reply in the thread that you started yourself.

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Expert
dfenceman
Posts: 1,309
Registered: ‎10-05-2012
0

Re: Problems with BTYahoo Mail


dfenceman wrote:

Hi,

 

I have used BTyahoo mail for 3 years and, apart from the odd glitch, have been happy with it.

 

However, over the last few weeks the performance has got progressively worse.

Sometimes it is slow to open and slow to move from sent > inbox >contacts etc.

Emails are slow to open.

Actions that used to only requires a single click nearly always require a double click and sometimes more than one.

 

For the record I have not changed my PC setup in any way, my mouse works perfectly in all other applications and my connection speed is the same as it has been for the last 2 years.  Time of day does not seem to make any difference.

 

Is anyone else having similar problems or know if there is a fix please ?


Hi,

Just wanted to bring the topic back on track after the digression of the last two posts please.

Best regards,
dfenceman
Sage
imjolly
Posts: 37,699
Registered: ‎27-01-2010
0

Re: Problems with BTYahoo Mail

@dfenceman

 

my BTyahoo mail is just the same as always - so no problems

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john46
Posts: 41,602
Registered: ‎21-06-2010
0

Re: Problems with BTYahoo Mail

same here no problems never have had any to me it is as reliable as any other email services
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imjolly
Posts: 37,699
Registered: ‎27-01-2010
0

Re: Problems with BTYahoo Mail

john46

 

I wouldn't go that far

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Guru
jac_95
Posts: 2,245
Registered: ‎22-05-2012
0

Re: Problems with BTYahoo Mail

[ Edited ]

@dfenceman,

 

BTYahoo webmail all working fine for me and also quite fast on a 1meg connection to be honest.

 

Also fine using Mac (Safari), XP (IE 8) and Vista (IE 9).

 

Only thing I can think of is that your using the old version of webmail (classic) and I'm using the newer one (http://bt.overview.mail.yahoo.com/ )

 

Webmail Classic (older version) : http://uk.mg.bt.mail.yahoo.com/mc/launch?

The newer Webmail: http://uk.mg.bt.mail.yahoo.com/neo/launch?

 

cheers

I'm no expert, so please correct me if I'm wrong
Expert
dfenceman
Posts: 1,309
Registered: ‎10-05-2012
0

Re: Problems with BTYahoo Mail

Hi guys,

 

Many thanks for the replies.

 

@jac-95 - I'm using the latest version, not the old classic, via IE8 (64bit), on Windows 7.

Best regards,
dfenceman
Guru
jac_95
Posts: 2,245
Registered: ‎22-05-2012
0

Re: Problems with BTYahoo Mail

[ Edited ]

ah okay, is it just lagging abit or being unresponsive?

 

Might be an idea to try and clear the IE History, IE Cache and Internet temporary files.

 

Hope you get it sorted soon,

 

cheers

I'm no expert, so please correct me if I'm wrong