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Beginner
Cleaninglady
Posts: 3
Registered: ‎20-01-2012
0
Accepted Solution

help required to get Talk21 e-mails via Outlook

Although not that new to using Microsoft I'm a bit of a newbie to Windows etc I have MS Office Professional 2010.

 

I have always managed to set my Talk 21 address up in Outlook and iPhone but I have to concede defeat after about 3 hours of trying. (mind you it's taken a few minutes to work out this forum)

 

Suggestions from anyone who has succesfully achieved this would be appreciated.

 

Sadie

 

NB: This post has been dictated using voice activated software and may account for any errors in wording and/or context.

Expert
vofsanity2
Posts: 1,047
Registered: ‎29-06-2011
0

Re: help required to get Talk21 e-mails via Outlook

Let us assume that your talk21 email address is aaa.bbb@talk21.com

 

When setting up outlook use

 

aaa.bbb.t21@btinternet.com as your email address and your username

 

Incoming server is mail.btinternet.com

Outgoing server is mail.btinternet.com

 

Tick my outging server requires authentication.

 

DO NOT tick Log on using Secure password authentication. 

 

If the above does not slove your problem please give more details of what trouble you are experiencing.

 

Guru
Andy_N
Posts: 3,474
Registered: ‎31-01-2010

Re: help required to get Talk21 e-mails via Outlook


Cleaninglady wrote:

Although not that new to using Microsoft I'm a bit of a newbie to Windows etc I have MS Office Professional 2010.

 

I have always managed to set my Talk 21 address up in Outlook and iPhone but I have to concede defeat after about 3 hours of trying. (mind you it's taken a few minutes to work out this forum)

 

Suggestions from anyone who has succesfully achieved this would be appreciated.

 

Sadie

 

NB: This post has been dictated using voice activated software and may account for any errors in wording and/or context.


Hi Sadie. Welcome to the forums.

 

If I may say so, you say you've set up your Talk21 email address via Outlook before, and now have Office 2010. The latest version of Outlook is perhaps slightly different to previous, but should be very similar.

 

Are you getting actual errors when setting up the account ? or trying to send/receive emails ?

 

I believe that the talk21 servers are still working, pop3 (for receiving) is in.talk21.com and smtp (for sending) is out.talk21.com - however if not then you will need to use the trick of adding .t21 at the end of the username, replace @talk21.com with @btinternet.com and use mail.btinternet.com for both servers.

 

The problem will be if you still want to use your talk21.com email address as the "From" address - you will need to go through address verification, but perhaps go through that later if required.

Beginner
Cleaninglady
Posts: 3
Registered: ‎20-01-2012
0

Re: help required to get Talk21 e-mails via Outlook

Your suggestion seems logical, however I have already tried this with little success.

 

I'm nothing if no persistant and it has finally worked.

 

Thank you. Now just need to bring folders over....

 

Sadie

Beginner
Cleaninglady
Posts: 3
Registered: ‎20-01-2012
0

Re: help required to get Talk21 e-mails via Outlook

Andy

 

Failed via Talk 21 but succeeded eventually by adding t21. Now need to work on getting my folders over and changing my from address.

 

Many thanks for your help

 

Sadie

Newbie
ejjohnson
Posts: 2
Registered: ‎31-03-2012
0

Re: help required to get Talk21 e-mails via Outlook

I'm having similar problems and have followed suggestions but keep getting the below Error.

 

send test e-mail message:  Outlook could not logon to the outgoing mail server (SMTP).  The problem could be the server name, your server may require authenticaian, or your server may not support SSL.  Verify authentication and SSL options under More Setting.

 

Any further suggestions?

Expert
vofsanity2
Posts: 1,047
Registered: ‎29-06-2011
0

Re: help required to get Talk21 e-mails via Outlook

[ Edited ]

ejjohson,

 

Without disclosing any personal details (ie use a made up username eg aaa.bbb) can you please supply the following

 

1.  Version of Outlook you are using

2.  format of your email address

3. format of account name 

3. POP3 server name

4. SMTP server name

5. whether you have ticked My outgoing server requires authentication

6. SMTP port

7. POP3 port.

 

Have you followed the suggestions in vofsanity2's  previous post ?

Newbie
ejjohnson
Posts: 2
Registered: ‎31-03-2012
0

Re: help required to get Talk21 e-mails via Outlook

After lots of faffing is started to work so thanks anyway.

 

 

Newbie
thurmaturge
Posts: 1
Registered: ‎03-05-2012
0

Re: help required to get Talk21 e-mails via Outlook Express

I'm having similar problems and have followed suggestions but keep getting the below Error.

>  sent 1 message using 'mail.btinternet.com' FAILED   (no error messages shown)   <

 

 Note: incoming mail arrives OK

 

These are my account settings

 

1. Version of Outlook you are using     Outlook express 6

2. format of your email address      aaa.bbb@talk21.com

3. format of account name Kkkkkk Hhhhhh

3. POP3 server name       mail@btinternet.com

4. SMTP server name       mail@btinternet.com

5. whether you have ticked My outgoing server requires authentication    YES

6. SMTP port      25

7. POP3 port.    110

 

Any further suggestions?

Expert
vofsanity2
Posts: 1,047
Registered: ‎29-06-2011
0

Re: help required to get Talk21 e-mails via Outlook Express


thurmaturge wrote:

I'm having similar problems and have followed suggestions but keep getting the below Error.

sent 1 message using 'mail.btinternet.com' FAILED   (no error messages shown)

 

 Note: incoming mail arrives OK

 

These are my account settings

 

1. Version of Outlook you are using     Outlook express 6

2. format of your email address      aaa.bbb@talk21.com

3. format of account name Kkkkkk Hhhhhh

3. POP3 server name       mail@btinternet.com

4. SMTP server name       mail@btinternet.com

5. whether you have ticked My outgoing server requires authentication    YES

6. SMTP port      25

7. POP3 port.    110

 

Any further suggestions?


 

2. should be changed to aaa.bbb.t21@btinternet.com
3.  Account Name should be aaa.bbb.t21@btinternet.com    (note this is Account Name in Servers section)

 

The rest is correct.