on 10-03-2012 8h47
Outlook won't accept the username and password I used to use (I think!)
I am using my account login (Before "@", though I've tried the whole thing)
For password, I have tried both the one I thought it was and the ordinary account login password, which has now been reset.
Any ideas, please? I am out of them
Solved! Go to Solution.
on 10-03-2012 8h54
Can you access your webmail account without problems?
on 10-03-2012 11h21
You should be using the whole email address (yourname)@btinternet.com and the corresponding password.
Look for a setting along the lines of "My server requires authentication" in your email program and tick that. The user name and password are the same as your usual email address and password.
Look for a setting along the lines of "This server requires a secure connection (SSL)", and make sure that is NOT ticked.
on 10-03-2012 11h26
I seem to have fixed it by using the master user name, although I'm sure I used a different one in the past.
I am getting old, so that may be the reason!
10-03-2012 11h27 - edited 10-03-2012 11h28
Deleted by poster, as now solved.
on 29-12-2012 20h12
I get this problem but only on my pop account. it is normally fixed by changing my password but not now on one of my sub accounts, I have changed the password and can still access web based but both my Mac and I Pad keep telling me password not recgonised on the pop accounts, when I change the password it may work briefly then back to the same old thing, I have updated the password in my pop settings, it has been like this for a few days and I don't like using web mail so any help appreciated
on 12-01-2013 19h41
I was being repeatedly asked for password - and had to reaffirm it via webmail.
For me the problem was my tablet and smart phone synching with my mailbox. As soon as I turned off synch on the mobile devices the problem disappeared.
I found the solution by trawling through other forums. It affects btinternet but not btopenworld, apparently.
this should be more widely offered as a solution instead of the obvious "check how you typed your name" etc.