Reply
Newbie
doreen-and-peter
Posts: 4
Registered: ‎08-07-2011
0
Accepted Solution

unable to print emails directly from email account

I have been with bt for quite some time now and each time the email program is updated I am happy to follow advice and update from my computer accordingly.  Unfortunately, since the new BT email has been let loose, I have had no end of problems trying to print directly from my email account to my printer.  I cannot remember ever having this problem before and it is frustrating.  what I have to do is literally copy the email contents to a word document and print it from the word document.  This makes a bit of a mockery of having a print button on the top of the email page and is ridiculous.  Can someone tell me please how I can correct this problem (printer will print from any other means other than email account) I am of the suspicion that the latest email set up will not function with my printer - HP Photosmart all in one (touchsmart).  If this is the case how do I revert back to the original email settings of the previous BT email program?

Sorry its so long winded but hope with all the above info someone will know how I can get round this problem.  Printer works fine in all other programs and settings except email account and I have BT Broadband package so everything would set up automatically - not as if it is a different email account not connected to BT broadband.  whenever I try to print an email directly from the account a message comes up saying

 

An error has occurred in the script on this page

 

or gives another message instead saying -

 

There was an internal error, and Internet Explorer is unable to print this document.

 

 

hope someone can help solve this problem.  Thanks in anticipation.

Contributor
AlGale
Posts: 46
Registered: ‎29-06-2011
0

Re: unable to print emails directly from email account

Hi,

 

I'm assuming that this is printing from webmail?

 

what version of Internet Explorer are you running? what OS - XP/Vista/Win 7

 

Have you tried printing to another printer if you have one (or MS XPS Document writer if that's installed)

 

(May be worth trying Firefox rather than IE or even using a mail client - like Outlook Express)

 

Al

---

There are 11 kinds of people in the world..... Those who understand binary, those who don't and those, like me, who wish they'd never heard of it...
Guru
toekneem
Posts: 4,144
Registered: ‎16-03-2011

Re: unable to print emails directly from email account

Hi Doreen-and -Peter,

 

Your not going mad, although i do not use webmail, Ihave tried this out using BTyahoo webmail/internet Explore 9/Windows 7 64bit and you are right. Using the print button does not print out the message. it must be something to do with internet Explorer because i have just tried exactly the same thing with Firefox and it prints with no problem.

 

Untill you know what the problem is with internet explorer, maybe it is time to download Firefox and give it a run.

Its available from : http://www.mozilla.com/en-US/firefox/new/

toekneem
http://www.no2nuisancecalls.net

(EASBF)

Contributor
AlGale
Posts: 46
Registered: ‎29-06-2011
0

Re: unable to print emails directly from email account


toekneem wrote:

Hi Doreen-and -Peter,

 

Your not going mad, although i do not use webmail, Ihave tried this out using BTyahoo webmail/internet Explore 9/Windows 7 64bit and you are right. Using the print button does not print out the message. it must be something to do with internet Explorer because i have just tried exactly the same thing with Firefox and it prints with no problem.

 

Untill you know what the problem is with internet explorer, maybe it is time to download Firefox and give it a run.

Its available from : http://www.mozilla.com/en-US/firefox/new/


toekneem, can't disagree more :smileywink: worked on my IE9.08 / Win 7 64 bit as they say YMMV!

 

Would agree on the Firefox recommendation, much better browser I feel

 

Out of interest does the URL look like:

http://uk.mg.bt.mail.yahoo.com/dc/launch?.partner=bt-*******etc

 

Al

 

There are 11 kinds of people in the world..... Those who understand binary, those who don't and those, like me, who wish they'd never heard of it...
Guru
toekneem
Posts: 4,144
Registered: ‎16-03-2011

Re: unable to print emails directly from email account


AlGale wrote:

toekneem wrote:

Hi Doreen-and -Peter,

 

Your not going mad, although i do not use webmail, Ihave tried this out using BTyahoo webmail/internet Explore 9/Windows 7 64bit and you are right. Using the print button does not print out the message. it must be something to do with internet Explorer because i have just tried exactly the same thing with Firefox and it prints with no problem.

 

Untill you know what the problem is with internet explorer, maybe it is time to download Firefox and give it a run.

Its available from : http://www.mozilla.com/en-US/firefox/new/


toekneem, can't disagree more :smileywink: worked on my IE9.08 / Win 7 64 bit as they say YMMV!

 

Would agree on the Firefox recommendation, much better browser I feel

 

Out of interest does the URL look like:

http://uk.mg.bt.mail.yahoo.com/dc/launch?.partner=bt-*******etc

 

Al

 


It prints on the new yahoo, but just tried on Yahoo Classic and still get the error up

Try the Classic:smileytongue: de de de de da:smileytongue: sorry m8 just had to do that

toekneem
http://www.no2nuisancecalls.net

(EASBF)

Newbie
doreen-and-peter
Posts: 4
Registered: ‎08-07-2011
0

Re: unable to print emails directly from email account

thanks for responses will try the firefox download maybe BT and IE can do something before everyone disappears from BT and IE!
Guru
toekneem
Posts: 4,144
Registered: ‎16-03-2011
0

Re: unable to print emails directly from email account

Hi Doreen-and-peter.

 

Did you fully read the posts.

There are two versions of yahoo webmail "The Classic" and one other(cannot remember the name) and it would prin t in one but not the other.

 

Any way, its always nice to try out othe browsers like Firefox, Google Chrome, etc

toekneem
http://www.no2nuisancecalls.net

(EASBF)

Newbie
mattrill
Posts: 1
Registered: ‎20-03-2012
0

Re: unable to print emails directly from email account

I've tried Chrome and Firefox, it doesn't work from Chrome, but does from Firefox.

Newbie
neville
Posts: 1
Registered: ‎24-05-2012
0

Re: unable to print emails directly from email account

HI

 

New to bt internet I also have problems priting from e-mail account

 

having said that, on one  e mail i clicked "show images"  that allowed me to print it.  still struggling with the others that dont have hidden  images

 

Have clicked show images as default in the e-mail set up program but this may create a security problem

 

hope this helps 

 

novice