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Newbie
missfriendly
Posts: 1
Registered: ‎30-07-2012
0

0800 5875290 - BT Text Nuisance Calls 'Unstoppable', 'Change Your Number'

We are not BT Customers, but since getting our new handset yesterday we have received 30+ calls from BT Text. 90% are silent calls, 10% say we have received a text. (and tell us to visit www.bt.com/bttext for more information)

 

Unregistered using option 1 & option 5 but over an hour later, we are still receiving calls.

 

Spoke to BT about it who were VERY smug in saying there was nothing else they could do to help. First call was okay, nice guy, tried to put me through to the SMS helpdesk (which was no longer in operation).  He did hint at the fact that the only way to stop this may be to change our telephone number.

 

Second call, some dumb unsympathetic operator telling me to talk to Virgin (my provider, thank goodness, who'd want to be with you guys?) - and then his dumber than dumb unsympathetic supervisor "Rachel" who said that there was no way to remove our number from BT and that BT would just carry on calling us.  

 

Then I caved and spoke to Virgin who said, as we'd gone through the unregister process with BT, and it hadn't worked, the only way to stop this would be to change our telephone number as they have no control over BT calling us (which is what I tried to tell BT... if BT stopped originating these calls, we wouldn't have a problem),

 

GET THIS: It is my parents' number. They are both over 80 years old, and changing their telephone number simply isn't an option.  

 

I want BT to stop calling them.  They are registered with TPS & Silent Call Guard - they don't even know anyone who would send them a text message. The 80+ agegroup (in my experience) prefer email & Facebook to SMS.

 

Every time BT call us from now on, I will complain to the TPS and Ofcom on their behalf.  I am here looking after them and these calls are driving me crazy. It's psychological torture, emotionally draining, and I swear I'm gonna break down if the phone goes again.

 

I see this issue has been going on for years. 

 

SO VERY HAPPY TO BE AN EX BRITISH TELECOM CUSTOMER... NOW GET THE HELL OUT OF MY LIFE FOR GOOD.

Moderator
StuartH
Posts: 2,317
Registered: ‎27-01-2010
0

Re: 0800 5875290 - BT Text Nuisance Calls 'Unstoppable', 'Change Your Number'

Hi Missfriendly

 

Sorry to hear that your parents are still receiving these calls.

 

I should be able to get the details removed from the Sales Marketing Lists regardless of who they use for calls.

 

Can you send me an email using the contact us form in my profile you can click on the link in the section 'About Me'.

 

As your parents are not customers to complete the form just add the account number as ab12345667 to avoid it getting rejected, please include their full home address and current telephone number as we will need this information to have them taken off the list.

 

Thanks

 

Stuart

 

BTCare Community Mod

If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.

We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
Newbie
paulatepc
Posts: 1
Registered: ‎02-12-2013
0

Re: 0800 5875290 - BT Text Nuisance Calls 'Unstoppable', 'Change Your Number'

I complained about these calls to BT - they said the only way was not to answer, as once you did you would continue getting calls as the call are computer-generated.  

 

They said there was nothiong they could do for technical reasons.  

 

Then they offered a paiod service to reduce such calls!

 

My solution - use the landline only for Broadband - get caller display and ignore all calls that yopu don't recognise.  I now use my mobile exclusively and only giove my mobile nuimbert to people I know.

 

Any spam calls on the mobile you can mark up as "do not answer" - goty abput 20 on the list but very useful.

 

Moved from BT needless to say.

Expert
duncan10
Posts: 670
Registered: ‎12-08-2013
0

Re: 0800 5875290 - BT Text Nuisance Calls 'Unstoppable', 'Change Your Number'

THats not right for you to have to do that. I have 2 services from BT to block/.stop sales calls and it works . I did have threaten some with legal action and exposure on the internet but things are quiet now. I always just lift the phone and listen if I dont know the number.I wouldnt put up with it. I know its illegal but they would hear a few"sweary words " from me if they keep up the sales patter.

Sage
john46
Posts: 41,578
Registered: ‎21-06-2010
0

Re: 0800 5875290 - BT Text Nuisance Calls 'Unstoppable', 'Change Your Number'

If you contact Stuart as he as asked he will get this resolved for you
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