on 30-05-2011 21h28
My in-laws are having a problem finding out how to 'opt-in' for the optional free caller display / BT privacy and 1571 services.
What is the email address for the BT customer care dept please? The telephone 'press number 1...', etc, options never seem to give a suitable choice!
on 30-05-2011 22h04
on 30-05-2011 22h21
on 16-11-2011 13h56
Why is there no BT customer email address???? Weird for a company providing broadband! I have been trying to contact BT about my bill but apparently I can only contact them by phone for this. This is not convenient - especially when there is a queue! I keep trying to find an email address on the site but idespite saying 'you can contact us by email', it just takes you round and round in circles. It is incredibly frustrating! If you do manage to get hold of them their response is quick but your query has to fit into one of their categories. It's not really acceptable for a company this size not to have a general customer services email address.