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Contributor
Posts: 28
Registered: ‎25-07-2011
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BT6500 home phone

Can BT please ensure that their own brand phones do not interefere with their Homehubs,everytime the phone rings my BB gets disconnected.

  Call me dumb for this if you like but this is the 2nd BT wireless phone I have purchased and it has the same annoying quirk!

Distinguished Sage
Posts: 65,924
Registered: ‎27-01-2010
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Re: BT6500 home phone

there are no other reports of this that I have read so are you sure you do not have a line problem (HR fault)  have you tried another phone say corded and then phoned home to see if broadband drops



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Distinguished Guru
Posts: 8,290
Registered: ‎07-07-2010
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Re: BT6500 home phone

Like imj, I'd suspect a problem elsewhere. I have two DECT bases, one a BT product, sitting right next to my hub (along with a variety of other electronic stuff) and have no problem at all with wireless broadband at the top of the ADSL2 range.

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Contributor
Posts: 28
Registered: ‎25-07-2011
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Re: BT6500 home phone

Thanks for the quick resposes guys,most appreciated.

Yh,tried a wired phone and the BB worked fine,was my first thought actually,sorry I should have mentioned this in my original post.

 

Distinguished Guru
Posts: 4,619
Registered: ‎28-02-2010

Re: BT6500 home phone

As the others have mentioned its prob not a fault on the phone itself it is either an internal wiring fault or a fault on the incoming line.
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Contributor
Posts: 28
Registered: ‎25-07-2011
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Re: BT6500 home phone

One final thing,Im pretty sure the fault is with the incoming line as a few months back we had an engineer visit to fix a BB issue and he tested the phone from inside the house,makig it ring with no BB disconnection.
IS there any ay for me to check/fix the incoming line fault or is this BT's responsibility?

Distinguished Guru
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Registered: ‎28-02-2010
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Re: BT6500 home phone

If you can plug the homehub direct into the test point of your main socket with an ADSL filter, let the lights settle down to being steady, then ring into your home number. Watch the lights and see if the broadband light turns orange when you answer the call.
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Contributor
Posts: 28
Registered: ‎25-07-2011
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Re: BT6500 home phone

Sorry for the delay in following your advice

Tessted using the test socket and the BB still disconnected,contacted BT and they are sending out an engineer on Thursday..........i remain hopeful...