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Newbie
chrissy
Posts: 3
Registered: ‎12-10-2010
0
Accepted Solution

CROSS LINE

Does anyone else out there get the sound of some one dialling out whilst they are on the phone? then being cut off. I have even heard a two way conversation between two men discussing a credit card, one obviously being the bank in question it was quite interesting, but who is eavesdropping on my calls I wonder. When my line was checked I was told there was no problem, must be the fact that I use a cordLESS phone and the base unit is picking up other signals Can this be right.  HELP!!!!!!!  If this is correct I shall be going back to a old fashioned phone with a cord.

Aspiring Expert
Somerled
Posts: 172
Registered: ‎29-01-2010
0

Re: CROSS LINE

 


chrissy wrote:

Does anyone else out there get the sound of some one dialling out whilst they are on the phone? then being cut off. I have even heard a two way conversation between two men discussing a credit card, one obviously being the bank in question it was quite interesting, but who is eavesdropping on my calls I wonder. When my line was checked I was told there was no problem, must be the fact that I use a cordLESS phone and the base unit is picking up other signals Can this be right.  HELP!!!!!!!  If this is correct I shall be going back to a old fashioned phone with a cord.


 

It all depends .....

 

If your cordless phone works on the "DECT" system, then that won't be the problem. DECT is secure, and overhearing isn't an issue.  However - if your phone is an older, imported one, it's possible that you will overhear others. Years ago, many of the first cordless phones were rather dubious imports. They used a crude technology, which was prone to all sorts of undesireable effects - including overhearing.

 

To fix your problem -

 

1  Check the instructions of your cordless phone to make sure it's "DECT". If it's not, scrap it - sorry.

 

2  Use a corded phone for a bit. If the problem disappears, you'll have been using an old non-DECT phone - see above. If the problem is still there, then there is a cable fault affecting your line. You should re-report it as "Overhearing". Make sure you get the fault reference number when you report it. You may need it if there are any disputes.

 

Newbie
chrissy
Posts: 3
Registered: ‎12-10-2010
0

Re: CROSS LINE

Thanks for the advice, its a new cordless phone though a BT STUDIO 4500 looks like I will have to get onto BT again.

Aspiring Expert
Somerled
Posts: 172
Registered: ‎29-01-2010

Re: CROSS LINE

That phone is DECT - so there is NO chance of it overhearing someone else's calls.

 

What is happening is this :

 

Somewhere in the cable route from your house to the telephone exchange (or possibly IN the exchange), there is a contact between your pair of wires and someone else's. It's also possible that lots of people on the same cable are having this problem - which would indicate a major cable fault. There is a BT line fault, plain and simple. Don't let the help desk people persuade you otherwise (and they may try, unfortunately).

Newbie
chrissy
Posts: 3
Registered: ‎12-10-2010
0

Re: CROSS LINE

Thank you I will keep onto them I was starting to feel like it was me that was going mental.

Newbie
bennetal
Posts: 1
Registered: ‎13-12-2011
0

Re: CROSS LINE

Hi did you get your overhearing problem resolved. I have a similar problem using a DECT cordless phone and the suggestion is from BT that it is my equipment.