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hannahj
Posts: 1
Registered: ‎26-02-2013
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Calls lasting over one hour - audible alert?

I recollect that BT used to offer a service once whereby an audible alert could be heard as your call approached an hour (and hence incurred charges instead of it being an inclusive free call). I'm advised that no such service operates currently. Why not? I resent paying for a service that affords me free calls only to find that in some cases they are not free at all!

 

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john46
Posts: 41,688
Registered: ‎21-06-2010
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Re: Calls lasting over one hour - audible alert?

This is a customer to customer self help forum the only BT presence here are the forum moderators  

Personally I just check the clock at regular intervals 

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imjolly
Posts: 37,867
Registered: ‎27-01-2010
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Re: Calls lasting over one hour - audible alert?

like john46 I use the call duration timer on my panasonic phone to make sure I don't exceed 1 hr.  I suppose instead of an audible sound BT could just terminate the call forcing you to redial but that is a bit OTT

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Distinguished Guru
pottyperson
Posts: 6,060
Registered: ‎07-07-2010
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Re: Calls lasting over one hour - audible alert?


hannahj wrote:

I recollect that BT used to offer a service once whereby an audible alert could be heard as your call approached an hour (and hence incurred charges instead of it being an inclusive free call). I'm advised that no such service operates currently. Why not? I resent paying for a service that affords me free calls only to find that in some cases they are not free at all!


I don't remember BT ever having a warning (probably because an hour on the phone would give me either a sore throat or an earache) but if they did then withdrew it they deserve a loud "Boo". Frankly though, resentment is a rather strong response to a situation for which only one person is responsible, and I think you know who that is.
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