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Newbie
Posts: 3
Registered: ‎21-09-2010
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Accepted Solution

Calls to 0844 numbers

If I make a call to a number starting with 0844, will I be charged at local rate?

Contributor
Posts: 97
Registered: ‎16-06-2010
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Re: Calls to 0844 numbers

Newbie
Posts: 3
Registered: ‎21-09-2010
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Re: Calls to 0844 numbers

With respect, that has not answered my question. My bank advises me that calls to their customer service department, an 0844 number, are charged at local rate. I believe that calls to 0844 are significantly more than local rate, particularly at evenings and week-ends. What do other members feel? Are calls to 0844 numbers charged at local rate?

Contributor
Posts: 97
Registered: ‎16-06-2010

Re: Calls to 0844 numbers

[ Edited ]

With local calls charged at 3.948 pence per minute Mon to Friday 7am to 7pm and 1 pence per minute other times I guess checking the rate for your 0844 on the link above will give you your answer.  0844 don't have one set price.  It depends on the number.

 

All other BT call charges are on the following

 

http://www.productsandservices.bt.com/consumer/consumerProducts/pdf/UKInternationalprices.pdf

 

Got the local rate on Page 22.

Newbie
Posts: 3
Registered: ‎21-09-2010
0

Re: Calls to 0844 numbers

Thanks for that. The number my bank (which shares its name with a port in northern Spain) says is local rate is an 0844800 number, and from the link you provided, calls are charged at 5 pence per minute at all times. With the local rate as you indicated, the bank do seem to be stretching a point, if not downright misleading.

Newbie
Posts: 2
Registered: ‎25-09-2015
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Re: Calls to 0844 numbers

Hi John, these type of calls really do now cost a lot more since the 1st of July.

 

If you phone  starting with prefixes 084, 087, 09 and 118 then according to the link below, BT will charge you an access charge of 10.24 pence a per minute. The company you are calling will have a service charge. So say, the company you are calling is charging you 5 pence a minute, then the true cost of the call is now 15.24 per minute. Not sure if it actually a little bit more, as it is not clear if vat is included in the tariff. So in effect a 10 minute call will now cost you £1.52, not cheap if you are having to make calls to various companies.

 

http://bt.custhelp.com/app/answers/detail/a_id/51727/c/345

 

 

 

 

 

 

Distinguished Guru
Posts: 7,821
Registered: ‎07-07-2010
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Re: Calls to 0844 numbers

Helpful reply but the question has just had its 5th birthday.

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Newbie
Posts: 1
Registered: ‎19-10-2015
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Re: Calls to 0844 numbers

Another triumph for the completely USELESS Ofcom. Pretty much a half hour exercise to find out the real cost per minute. It seems that an increasing number of UK companies think that deliberate obfuscation is the best method to make money. Aided by useless regultors.