on 28-09-2010 0h03
Apologies if this has been asked a billion times, but i can't seem to find a straight answer from old forum posts nor the BT site...
I need to move out of my current address in the next few weeks as our landlord wishes to move back into the property. I'm going to a new flat, but am in two minds as to whether to get a phone line put in at all, and if so, whether that should be through BT.
I've had a BT line for over 12 months on a 12 month 'renewable' contract. I had assumed that if, after the initial 12 months, i wished to cancel the contract, that it would not incur any cancellation charges. Although having read some of the posts on this forum i'm not so sure... It seems that my contract renewed on 03/09/2010 - does this mean i'm stuck with it until September next year, or have to pay cancellation fees if i don't move the phone line over to my new flat?
Seems an incredibly shady bit of business from BT, especially since i was sent no reminder whatsoever about the contract renewal...
If anyone can shed any light on this i'd greatly appreciate it!
Solved! Go to Solution.
on 29-09-2010 0h21
on 29-09-2010 0h31
Fair enough. Thanks for the clarification. I have actually just found the renewal reminder letter, so my mistake. It's not a massive issue for me as i'll need a phone line in my new flat, but I guess the moral is; careful what you sign-up for and agree to.
on 13-12-2011 13h41
I wish to cancel my parents' landline as they have moved out of their home into a nursing home. Am getting nowhere on internet or phone numbers. Any advice?
13-12-2011 14h51 - edited 13-12-2011 14h52
@glyndavies this thread is over a year old but
if no help then try forum mods http://bt.custhelp.com/app/contact_email/c/4951
on 16-04-2013 1h40