on 07-06-2012 11h32
Can anyone tell me how to speak to someone who can sort out a problem which BT have caused and which I am now being told means I owe them £73.01 despite them not yet producing any paperwork. The only contact number available is 0800 800 150 which sends you round the same circuit in India and where no one seems to be able to sort anything! they apologise all the time but don't do anything or offer any form of customer service.
on 07-06-2012 11h58
Hi donaclara and welcome
on 08-06-2012 17h46
What is the address to write to with a formal complaint. Both email and postal would be good as both forms of communication can be copied to other parties with an interest such as the regulator etc.
This information really should be easy to find via the BT website but it is most cetainly not!
on 08-06-2012 19h09
If you would like to contact one of the UK based BT Care Team who moderate this forum, they should be able to help you.
They can be contacted using this link BT Care Team
They normally respond by phone or e-mail, within three working days, however you should get an immediate confirmation, with a tracking number.
Forumhelp (personal website) is back, with lots of useful info for BT home broadband customers..
on 12-06-2012 16h29
I found the postal address for complaints
If you’re a residential customer, write to:
Customer Service Manager
BT Customer Correspondence Centre
If you’re a business customer, write to:
BT Business Accounts