on 14-04-2012 9h01
Please can anyone tell me where to update my 'Friends & Family Mobile' numbers? It appears to be buried somewhere in the depths of the vast BT empire!!!.
on 14-04-2012 10h16
Thank you for replying but I am still unable to find where to update my friends & family mobile numbers. Sorry to be a slow coach but it is for from obvious to locate the relevant links etc. Please can you help me?
14-04-2012 11h31 - edited 14-04-2012 12h41
Hi there, as john46 says re mobile friends and family.
"your list changes automatically there is now no need to do anything yourself."
As I read it, the list is updated automatically to whoever you phone the most, excuse me if that is not so.
The page about this on the website says the page is no longer available.
on 14-04-2012 21h35
Thanks for replying, I would have thought BT would have made how it works much clearer, it costs £1.50 a month and it is not clear what you are receiving as a service. Still it's only £1.50 and it helps BT make up my BT pension deficit!!
I'm still puzzled as to how do I check that what I am getting is correct?
on 15-04-2012 12h19
on 15-04-2012 13h46
I wish BT hadn't changed this. How do I know that they are now automatically updating my list and why can I not change numbers (which are hard to recognise) into names? Surely to reintroduce this facility would cost BT nothing at all. Having wasted half an hour trying to work out why I could no longer do this, I called Customer Services, who told me that this facility was no longer available. They suggested that I complain online and told me that it was possible to simply send an email of complaint. They fibbed! If you want to send a written complaint, you have to do it by snail mail. I can't be botherd - so I'm making my complaint public on this forum.
Buck up - BT. Bring back the name directory facility and add an online complaint email address. It would cost you nothing and would save your customers from frustration and annoyance.
on 15-04-2012 14h23
on 16-04-2012 19h11
on 02-05-2012 21h51
Yes - really annoying. Have also spent ages trying to find out how to change numbers. BT - get your act together and at least put it in the help.