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Newbie
Posts: 1
Registered: ‎20-12-2010
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Accepted Solution

Help old lady with installing phone - BT freestyle 750

I live in Germany and bought my 93 year old Auntie a BT freestyle 750 phone with a base, answerphone and 2 extra handsets.  She is having trouble setting it up. She has asked a couple of people to help her, but they haven't managed to do it for her.  How much would it cost for BT to come out and set it up for her.  She is suffering hearing loss but won't admit it :-( so it is useless to ask her to speak to BT over the phone. My Auntie is a BT customer.

Guru
Posts: 3,699
Registered: ‎28-02-2010
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Re: Help old lady with installing phone - BT freestyle 750

Hi and welcome to the forum

I don't believe that BT would attend to set up the phone I am afraid.

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Guru
Posts: 4,621
Registered: ‎04-02-2010
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Re: Help old lady with installing phone - BT freestyle 750

Devon_Dave has answered your question.

 

I suspect the solution to the problem is probably to get your Auntie something a bit less techie: eg a BT big button 100 and use 1571 instead of an answering machine facility.

 

You dont say whether she is a hearing aid user (who actually uses it).

AQ.
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