on 25-08-2013 22h56
I recently moved to a newly built flat, part of new development. The address is register with royal mail and water. The landlord did receive a letter from BT but the last two letters of the postcode was incorrect. I was informed by the landlord that a bt line has been installed and all I need to do is call BT for creating an account. Previously I had my tv, phone and broadband through SKY. I called SKY to have my services up running in my new property. Unfortunately I was only successful with my TV. I was told by SKY that due lack of exchange server near my area the provision of phone and braodband is not possible. I was also advised to contact BT to sort the problem. I tried reaching Openreach initially and they told me my address is not found in their BT database. Fewdays later, I wwas able to pick up another SKY wifi broadband signal in my laptop and so called SKY to discuss it further. This time I was informed that exchange server might be available and due to lack of provision for lines they will not be able to provide me any service. I did not spare them and demanded for more clarification. Finally I realised that the CSA was guessing the situation from my input as he had not access to the exchange server in my area. All he knew was that my postcode doesn't in his system and I was asked to call BT and register my address.
In the meantime, I did contact BT and placed an order for a new phone line. At thie point in time, I am not sure if I will really get a phone line and broadband. I was told by BT Sales agent that for sure they will get me a phone line first and then a week later my broadband will be sorted.
I'm desparately in need of a phoneline and broadband. Any help to resolve my problem will be much appreciated.
Thanks for your time and patience.
Solved! Go to Solution.
on 26-08-2013 1h39
on 26-08-2013 6h37
Judging from other post on this forum, BT Openreach rely heavily on post codes. If BT Openreach have the wrong post code (or no post code) in their records then you and everybody else in the development may suffer difficulties. This is really a matter that your landlord needs to address, isn't it?
31-08-2013 17h07 - edited 31-08-2013 17h16
on 31-08-2013 20h27