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Beginner
Posts: 4
Registered: ‎05-06-2011
0

How do I report a fault if my phone is not working?

How do I report a fault if my land line phone is not working? The BT website seems to assume that at the very least the broadband line is working but this is often not the case. Please could you make it crystal clear what phone number to call to report a fault? (e.g. if calling from a friend's phone or a mobile).

Distinguished Sage
Posts: 26,613
Registered: ‎27-01-2010
0

Re: How do I report a fault if my phone is not working?

[ Edited ]

Cal 0800 800 151 from another phone, or From a mobile: 0330 123 4151

 

But first do these tests here  http://bt.custhelp.com/app/answers/detail/a_id/9812/c/345,353

 

You can report the fault online at https://www.bt.com/consumerFaultTracking/public/faults/tracking.do?pageId=2&s_cid=con_FURL_faults

There are some useful help pages here, for BT Broadband customers only, on my personal website.

BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Newbie
Posts: 1
Registered: ‎20-07-2010
0

Re: How do I report a fault if my phone is not working?

"Sorry, you can only access this site from a BT broadband connection"

 

you muppetz BT.

if the sodding thing was working i wouldn't b worrying would i.

so if the poxy thing is broken how could i be looking at your web**bleep**e?

Distinguished Sage
Posts: 50,631
Registered: ‎21-06-2010

Re: How do I report a fault if my phone is not working?

[ Edited ]

You can report the fault online at https://www.bt.com/consumerFaultTracking/public/faults/tracking.do?pageId=2&s_cid=con_FURL_faults 

 

 

The link you tried was to Keith's personal web site and is part of his signature there is no need to be so rude on a customer to customer self help forum when a customer tries to help you


john46 | BT.com Help Site | BT Service Status
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