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Pedro57
Posts: 4
Registered: ‎05-06-2011
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How do I report a fault if my phone is not working?

How do I report a fault if my land line phone is not working? The BT website seems to assume that at the very least the broadband line is working but this is often not the case. Please could you make it crystal clear what phone number to call to report a fault? (e.g. if calling from a friend's phone or a mobile).

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Keith_Beddoe
Posts: 23,044
Registered: ‎27-01-2010
0

Re: How do I report a fault if my phone is not working?

[ Edited ]

Cal 0800 800 151 from another phone, or From a mobile: 0330 123 4151

 

But first do these tests here  http://bt.custhelp.com/app/answers/detail/a_id/9812/c/345,353

 

You can report the fault online at https://www.bt.com/consumerFaultTracking/public/faults/tracking.do?pageId=2&s_cid=con_FURL_faults

There are some useful help pages here, for BT Broadband customers only, on my personal website.

BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.