on 27-01-2012 9h10
How do I report a fault if my land line phone is not working? The BT website seems to assume that at the very least the broadband line is working but this is often not the case. Please could you make it crystal clear what phone number to call to report a fault? (e.g. if calling from a friend's phone or a mobile).
27-01-2012 9h18 - edited 27-01-2012 9h20
Cal 0800 800 151 from another phone, or From a mobile: 0330 123 4151
But first do these tests here http://bt.custhelp.com/app/answers/detail/a_id/981
You can report the fault online at https://www.bt.com/consumerFaultTracking/public/fa