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Newbie
Posts: 3
Registered: ‎18-07-2012
0

How to contact BT

I am trying to move home and change seperate BT landline and broadband accounts to my new address. I have changed over the phone line but have been told that I can't change the broadband at the number because it is a different account. I was given a number to call 0800 121 8085.

 

At the same time my phone has stopped working (although broadband still works) so I have no way of contacting BT that I can see (eg an email) except this forum. Any suggestions?

 


Distinguished Guru
Posts: 7,174
Registered: ‎07-07-2010
0

Re: How to contact BT

Try Live Chat.

You can click the white star next to this message if you think it was helpful.
Newbie
Posts: 3
Registered: ‎18-07-2012
0

Re: How to contact BT

Thanks. Unfortuneately when I click on submit for the live chat nothing happens!

Distinguished Guru
Posts: 7,174
Registered: ‎07-07-2010

Re: How to contact BT

Just tried it myself and it connected OK, telling me that I was #2 in the queue. Can only suggest that you have another go. Fingers Crossed.jpg

You can click the white star next to this message if you think it was helpful.
Newbie
Posts: 3
Registered: ‎18-07-2012
0

Re: How to contact BT

Thanks for your help but tried three times and it still wont let me submit my question.