Reply
Newbie
Richard2012
Posts: 3
Registered: ‎18-07-2012
0

How to contact BT

I am trying to move home and change seperate BT landline and broadband accounts to my new address. I have changed over the phone line but have been told that I can't change the broadband at the number because it is a different account. I was given a number to call 0800 121 8085.

 

At the same time my phone has stopped working (although broadband still works) so I have no way of contacting BT that I can see (eg an email) except this forum. Any suggestions?

 


Distinguished Guru
pottyperson
Posts: 6,053
Registered: ‎07-07-2010
0

Re: How to contact BT

Try Live Chat.

You can click the white star next to this message if you think it was helpful.
Newbie
Richard2012
Posts: 3
Registered: ‎18-07-2012
0

Re: How to contact BT

Thanks. Unfortuneately when I click on submit for the live chat nothing happens!

Distinguished Guru
pottyperson
Posts: 6,053
Registered: ‎07-07-2010

Re: How to contact BT

Just tried it myself and it connected OK, telling me that I was #2 in the queue. Can only suggest that you have another go. Fingers Crossed.jpg

You can click the white star next to this message if you think it was helpful.
Newbie
Richard2012
Posts: 3
Registered: ‎18-07-2012
0

Re: How to contact BT

Thanks for your help but tried three times and it still wont let me submit my question.