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Newbie
Posts: 1
Registered: ‎16-11-2012
0

Line/broadband fault in south east London

I've been without a phone line and broadband connection for the past two days due to a BT exchange fault in south east London (I live in SE16). After calling customer service I was told that it can take up to 21st November for this to be fixed. How is it possible it can take so long??? Anyone else having the same problem??? I'm really disappointed with BT. Also, there seems to be no information on the BT website about this particular fault.

Distinguished Sage
Posts: 51,293
Registered: ‎21-06-2010
0

Re: Line/broadband fault in south east London

There have been a number of cable thefts across the UK you may be affected by one of them unfortunately complex faults can take time repair

john46 | BT.com Help Site | BT Service Status
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Newbie
Posts: 1
Registered: ‎20-03-2013

Re: Line/broadband fault in south east London

hi i have the same prob i have no phone or internet 2

Distinguished Sage
Posts: 54,722
Registered: ‎27-01-2010
0

Re: Line/broadband fault in south east London


jameshuntse16 wrote:

hi i have the same prob i have no phone or internet 2



the last post on this subject is 4 months old so really doubt same fault

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