on 10-09-2011 10h26
I have to move my BB router away from living room so that I can run Cat5e cables to it from every room (Wireless isn't good enough for me).
New location doesn't have any extension sockets so I have to install one. After spending a day searching for the Master socket to connect an additional ext, all I found is an ordinary socket in the utility room where all other extensions are connected.
Since this is a new built house, utility room (closer to front door) has a standard extension socket (no condensor, resistor, etc) and there is a gray box out side my front door.
Important thing is all my phone lines and broadband are working fine.
My question is
Reason for the question above is, at a later date if something goes wrong with my line.... BT will blame me and even fine me for having a non BT socket connected to their gray box out side (being so useless in helping the customers I am worried BT may harrass me for more money).
I ordered the new telephone line when we moved into this new house. Then I didn't care much about what the BT eng. did to connect my telephones.
If this will be a problem how can I resolve this???
Appreciate your adivce on this
on 10-09-2011 12h58
on 10-09-2011 16h10
Yeah, you have an external NTE. Openreach brought them out about 4/5 years ago thinking it would make it easier for them and customers because engineers would not need access inside your house if you report a fault.
Not all new builds will have them, my house was built only last year and doesn't have one. It all depends on what the property developer wants Openreach to do, I am guessing it is/was cheaper to get Openreach to install the External NTE than it does an internal one.
Openreach have actually now stopped installing them because they are actually more hassle then they are worth as there is to much confussion with customers as to what their service provider is responsible for.