on 06-10-2012 3h47
on 06-10-2012 5h32
This is essentially a self-help forum for BT Retail customers and posts do not automatically get the attention of any BT staff. It's Openreach that provide telephone lines, and the relationship between them and BT Retail is the same as it is for Sky or any other telecoms provider. That is required by Ofcom despite Openreach being a BT company.
As all your services will be provided by Sky, they will have to organise your new line.
on 06-10-2012 5h37
on 06-10-2012 6h02
I'm not a BT employee, just a customer trying to help you onto the right track. Sorry I was unable to change the world for you. Maybe Sky will.
on 06-10-2012 6h05
on 06-10-2012 6h54
Hopefully someone else will be along to confirm what I told you in terms that you find acceptable.
It will not be productive to turn this into a debate, but I would like you to understand something about me. I spent half my working life with disabled people and learned to see beyond disability and respond as far as possible as I would to anybody. I don't pat heads; I don't unnecessarily communicate through a third party; I don't put negative responses in a patronising wrapper; I don't look the other way. I'm now retired but still have occasional contact with those I worked with, and my approach serves them and me well. But no one can please all the people all the time.
on 06-10-2012 7h25
I am sorry you are having an issue with your sky phone line, I can confirm what PP has said this forum is for BT Retail customers who are having problems with their Phone, Broadband, BT Vision, Mobile BB and Billing. It is a customer to customer forum. The mission statement on the home page states as such
"This is where customers help each other get the most out of BT products & services. If you need direct help from BT or have an urgent problem please Contact Us "
Can I suggest you contact Sky HERE// who can contact openreach to hopefully sort out your problem.
I too am a BT Retail customer and not an employee of BT.
on 06-10-2012 12h38
I hope one day you find yourself severely disabled, confused and worried about not being able to get medical help
Having had to learn to walk again, I find your comment above one of the worst I've ever read.
I would never wish anyone to become disabled.
on 06-10-2012 12h48
on 06-10-2012 16h43
Could somebody please help me sort out a working phone line for my new house, which I'm due to move into on 19/10/12?
I am currently with and intending to remain with Sky for my TV, broadband and phone line as I get a good package. !!
In that case please get in contact with SKY. BT Retail Cannot help you.
As for your other comments in other posts, there might be some herberts on this forum ; http://helpforum.sky.com/ who might and I say might help you. But I would be a bit more polite though.