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Newbie
Posts: 2
Registered: ‎26-04-2012
0 Ratings

New phone, works but does not ring.

I have purchased a new phone, it is working fine but on one extension it works but does not ring out when a call comes through. Any ideas what this could be, it can be used for calls etc. but just doesn't ring?

A lose wire in the extension? incompatible extension socket to phone?

Distinguished Sage
Posts: 65,251
Registered: ‎27-01-2010
0 Ratings

Re: New phone, works but does not ring.

is it a particular extension socket that has a problem - does it work when using the master socket? or test socket?



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Distinguished Sage
Posts: 39,060
Registered: ‎27-01-2010
0 Ratings

Re: New phone, works but does not ring.

If it works in your master socket, then there must be a fault somewhere in your extension wiring, broken wire perhaps?

 

There is some help here http://www.telephonesuk.co.uk/wiring_info.htm

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Forumhelp is back online. Lots of helpful information on BT products.
Some links may be out-of-date, but I will update them when I get time.

Newbie
Posts: 2
Registered: ‎26-04-2012
0 Ratings

Re: New phone, works but does not ring.

Thanks I will try and figure out the wiring.

Works fine in main socket, just doesn't ring on the extension.

Distinguished Sage
Posts: 65,251
Registered: ‎27-01-2010
0 Ratings

Re: New phone, works but does not ring.

check the wires are not loose on the back of the bottom half of the main socket and in the extension socket



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