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Newbie
lisa_uk_leics
Posts: 2
Registered: ‎26-04-2012
0

New phone, works but does not ring.

I have purchased a new phone, it is working fine but on one extension it works but does not ring out when a call comes through. Any ideas what this could be, it can be used for calls etc. but just doesn't ring?

A lose wire in the extension? incompatible extension socket to phone?

Sage
imjolly
Posts: 37,699
Registered: ‎27-01-2010
0

Re: New phone, works but does not ring.

is it a particular extension socket that has a problem - does it work when using the master socket? or test socket?

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Keith_Beddoe
Posts: 23,058
Registered: ‎27-01-2010
0

Re: New phone, works but does not ring.

If it works in your master socket, then there must be a fault somewhere in your extension wiring, broken wire perhaps?

 

There is some help here http://www.telephonesuk.co.uk/wiring_info.htm

There are some useful help pages here, for BT Broadband customers only, on my personal website.

BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Newbie
lisa_uk_leics
Posts: 2
Registered: ‎26-04-2012
0

Re: New phone, works but does not ring.

Thanks I will try and figure out the wiring.

Works fine in main socket, just doesn't ring on the extension.

Sage
imjolly
Posts: 37,699
Registered: ‎27-01-2010
0

Re: New phone, works but does not ring.

check the wires are not loose on the back of the bottom half of the main socket and in the extension socket

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