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Aspiring Contributor
frustration
Posts: 33
Registered: ‎15-09-2010
0

Payment processing fees

[ Edited ]

Can anyone tell me how BT can charge a "payment processing fee" when there is no payment due?  I queried this last month and was promised a refund by none other than one of these forum moderators. True to form, despite the promise being made in writing (email) no refund transpired and, what the **bleep**, they have done it again this month.  MY ACCOUNT IS IN CREDIT - (or would be if you kept your promise of refunds) - SO NO PAYMENT IS PROCESSED = NO FEE.  You owe me £3.00 on the next bill or shall I just take it to the Office of Fair Trading? Or one of those columns in the press, Which?  - or do you think I just won't check my bill?

Moderator
CraigS
Posts: 3,049
Registered: ‎28-01-2010
0

Re: Payment processing fees

Hi frustration

 

Stephanie is just about to send you an email which should clear this up for you.

 

Thx

 

Craig

BTCare Community Mod

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