17-11-2010 17h12 - edited 18-11-2010 15h36
Can anyone tell me how BT can charge a "payment processing fee" when there is no payment due? I queried this last month and was promised a refund by none other than one of these forum moderators. True to form, despite the promise being made in writing (email) no refund transpired and, what the **bleep**, they have done it again this month. MY ACCOUNT IS IN CREDIT - (or would be if you kept your promise of refunds) - SO NO PAYMENT IS PROCESSED = NO FEE. You owe me £3.00 on the next bill or shall I just take it to the Office of Fair Trading? Or one of those columns in the press, Which? - or do you think I just won't check my bill?
on 18-11-2010 15h35
Stephanie is just about to send you an email which should clear this up for you.