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Community Manager
Posts: 2,450
Registered: ‎27-01-2010

Phone Faults Live Chat!

Hi Guys,


We are excited to announce that we have added a link to our phone faults, live chat team.  As well as contacting BT by phone and, of course, asking for advise here on the forum, you now have another option to chat live with a phone faults trained advisor to help sort out whatever issue you may be having.


Opening hours are


8am to 7:45pm, 7 days a week


To get in touch with this team please click on the link at the top of the page.


If you want to contact BT outside of the Live Chat opening hours you can email BT here




BTCare Community Manager

If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.

We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)